Help Desk Now

Business Description

Help Desk Now is a provider of Inbound & Back Office Outsourcing Solutions. We provide Call Center services 24/7/365 with English and Spanish capabilities. We have over 1200 agents across 5 locations in Canada and 3 locations in India. We have the right technology,we hire and retain highly skilled support agents, and we provide these services at a very competitive price.

Frequently Asked Questions

• What services do you provide? (Inbound / Outbound)
  Customer Care, Technical Support, Line Provisioning, Order Processing, Number Porting, Back Office Functions, Billing, Data Entry Operations, Collections, Inbound Order Taking, Customer Retention, Surveys / Polling, Activation
• What are your coverage hours?
  24x7x365
• How do you charge for your services?
  Pay per hour, per minute, per transaction or as required.
• Will I receive reports on number of calls, time spent, results, etc.?
  We have well established Quality & MIS team that is responsible for sending the various reports to you. We have standard reports which can be further customized for you. We can provide reports in various formats which can be easily customized as per your needs.
• Who trains the call center representatives. Us or you?
  We train the call center representatives.
• Do you require a contract?
  Yes but the terms of the contract protect the interests of both the parties.

Work Samples